Incorrect date and time information
Connection error with non-standard SQL Server ports
Double-clicking to launch reports
Connection-based report data lost
Potential loss of reporting data
Linked server issue with post-installation wizard
External domains ignored in reports
Email addresses displayed improperly
Report header information lost
Invalid administrative password
Folders left after installation canceled
Microsoft .NET Framework check
SQL Server instance not detected
Domain administrator logon not accepted
Incorrect date and time information
Websense is committed to support and actively develop the reporting tool for Websense Email Security. Current customers can expect the same high level of quality and support in the rebranded version of Report Central v2.7 that they experienced in the previous version of SurfControl Report Central v2.6.1. Functionality of the previous release has been retained in Report Central v2.7.
The product screens, the documentation, and the help system have been rebranded with the Websense logo and Websense product names. Report Central downloads, knowledge base articles, and technical assistance are now available at
Upgrades to Report Central v2.7 are supported from the English language version of SurfControl Report Central v2.6.1 only . See the Report Central v2.7 Installation Guide for instructions.
The upgrade process performs the following tasks:
C:\Program Files\Websense\Report Central\Tomcat\webapps\EmailSecurity61\Archive
To retrieve your reports, select this location with the Archive settings in the Configuration pane after upgrading. Reports archived outside the SurfControl directory structure are not affected by the upgrade.
Websense\Report Central\Tomcat\webapps\Emailsecurity61\Tools\
The following issues have been fixed in Report Central v2.7:
When a properly configured database was not available for connection, the error message incorrectly identified the problem as an incompatible database version and advised the user to edit the database profile. The error message now states: The instance of SQL Server you are trying to connect to is not running . TTP29013.
Some reports saved to a shared folder did not retain their custom date and time information. The following error message appeared when users attempted to run the reports:
Date and time information cannot be retrieved from the database. You may need to run the database update task to populate the reporting database.
This error was caused when the custom time entered was in a format other than the 24-hour clock. For example, custom times on a U.S. English system entered as AM/PM caused the error.
The date/time settings for new custom reports now accommodate time settings entered in any regional format. Reports saved before this fix, with regional time settings that do not use the 24-hour clock, will not run. TTP30413
You can recreate these old reports to correct the time format. If recreating them is prohibitive because of complex report criteria, or if you have large numbers of reports to regenerate, contact Websense Technical Support for assistance in changing the time format of the reports directly.
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This issue is related to TTP30759, which is a Known Issue affecting reports following an upgrade. |
Customers using non standard ports for SQL Server were unable to connect to the database via Report Central. The SQL Server port was not being saved to the Registry when a user selected a database from the drop-down list. Users were unable to run any standard or drill-down reports.
User-defined SQL Server port numbers are now added to the database connection values saved in the Registry. TTP30546
Report Central v2.7 for Websense Email Security has the following known issues:
Email subject lines over 50 bytes in length may be truncated in an HTML-formatted report. When the subject line has mixed English and Japanese characters, the Japanese portion is lost. The best solution is to export the report in the PDF format. TTP11122
Users can run reports from Report Manager by highlighting the report and double-clicking anywhere in the report tree pane. Reports should run only when double-clicked directly. TTP24091
When Firefox is set as the default browser, Report Central fails to open when accessed from the Start menu. The error displayed indicates that the server cannot be found. The workaround is as follows:
This issue does not occur in Windows Internet Explorer. TTP24197
Connections by Type-Summary reports ( Management > Connection Based Reports ) do not display data that represents a small percentage of the total. Such data is shown as blank segments in pie charts, although the correct percentages for the data are shown in the legend. This issue occurs in PDF and HTM formats. TTP24199
The following known issues exist for database connections:
If you create two Report Central databases that copy data from the same Websense Email Security database, the Websense Email Security database purge might remove data that is required for a subsequent update task by one of the Report Central databases. TTP24245
When a user deletes the database connection, logs off Report Central, and then logs back on again, the post-installation configuration wizard runs. If the user attempts to create another Report Central database with the same credentials as the previous database, errors can occur that force cancellation of the wizard.TTP25476
The Exclude Postmaster field in the Options criteria tab permits the entry of invalid email addresses and invalid characters (such as ?|{}[]*<>). Standard reports will fail if invalid characters and email addresses are entered in this field. TTP24398
The percent symbol ( % ) used as a filter for the drill-down reports Top 10 Internal Addresses and Protected Domains, returns all results. Only the asterisk ( * ) should perform this function. TTP24443
The following known issues exist for Legacy reports.
The Top 15 Rules report (a Legacy report) ignores external domains when a protected domain is included. Only those records associated with the protected domain are displayed, even when all external domains are selected by default. TTP24489
The Top 15 Senders by Percent report includes email addresses from a protected domain, even though that domain was not selected to be included in the report. This occurs when a user's email address has been used to send a message to an included domain, although the address is a member of an excluded domain. TTP25251
If the Websense Email Security database server is down when Report Central is upgraded, rule information is lost. Report Central queries the Websense Email Security database to map the name of the rule to the rule ID in the database. If the database is not running when Report Central issues the query, no rule information for saved reports is available. TTP25262
The Message Traffic by Date report (a Comparison report) does not display the title, logo, date, and date range after page 2. TTP25372
The following issues occur during installation of Report Central.
The Report Central installer allows users to enter a single space bar entry for the administrator's password; however, a single space-bar entry cannot be used to log on to Report Central. Use a password of up to 16 characters when installing Report Central. TTP16109
Certain items can remain on your system if you cancel an installation. If you cancel when the installer is copying files, the following empty folders are left on your system in the C:\Program Files\Websense\Report Central folder:
The Report Central installer checks for the presence of Microsoft .NET Framework 2.0 only after the SQL Server 2005 Express installation is in progress. If the .NET Framework is missing, the SQL Server installer quits. To resume the SQL Server installation, you must first install .NET Framework. TTP24155 and TTP24156
The Report Central installer does not detect an existing named instance of SQL Server 2000 and prompts the user to install SQL Server 2005 Express. When this occurs, select Install Report Central and use an existing SQL Server , and then register the existing database after installation is complete. TTP25434
The date formats in the bar chart in the Message Traffic by Date report are in international date format. All other date formats in the report have the appropriate regional settings. TTP28208
Some reports saved in SurfControl Report Central v2.6.1 cannot be opened after an upgrade to Report Central v2.7. The following error message appears when users attempt to run the reports:
Date and time information cannot be retrieved from the database. You may need to run the database update task to populate the reporting database.
This error occurs if the custom time entered in the previous version of Report Central was in a format other than the 24-hour clock (for example, custom times on a U.S. English system entered as AM/PM). The saved reports with the time format error are brought into the new system by the upgrade and cannot be opened. TTP30759
You can recreate these old reports to correct the time format. If recreating them is prohibitive because of complex report criteria, or if you have large numbers of reports to regenerate, contact Websense Technical Support for assistance in changing the time format of the reports directly.
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This issue is related to TTP30413, in which the issue with time formats in new reports was resolved. |
The reports for Top 20 Internal Addresses and Protected Domains in the Drill-Down Manager are not displayed by the selected filter when they are exported to PDF, HTM, or RTF formats. The resulting report is an unfiltered chart (all data). TTP30828
Technical information about Websense software and services is available 24 hours a day at:
For additional questions, fill out the online support form at:
If your issue is urgent, please call one of the offices listed below. You will be routed to the first available technician, who will gladly assist you.
Websense, Inc., provides software solutions that integrate with your existing environment. In the complex environments that are common in today's marketplace, this involves interacting with a variety of third-party software products. In some cases, Websense, Inc., makes an effort to simplify the acquisition of this third-party software. However, you must obtain any upgrades and enhancements to those products directly from the third-party vendor.
If you have questions, contact Websense Technical Support for additional information.
©1996-2008, Websense, Inc. All rights reserved.
Published March 6, 2008 3:58 pm
Websense and Websense Enterprise are registered trademarks of Websense, Inc., in the United States and certain international markets. Websense has numerous other unregistered trademarks in the United States and internationally. All other trademarks are the property of their respective owners.
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