The Websense Enterprise v6.1 Language Pack only works with Websense Enterprise v6.1. If you need Language Pack functionality for earlier versions of Websense Enterprise, contact Technical Support for assistance.
Websense Client Policy Manager (CPM)
Language Pack Installation Procedures
Language Pack Installation for Standard Integrations
Remote Filtering and Language Pack
The Websense Enterprise Language Pack v6.1 adds localized resources to the following Websense v6.1 components:
The Language Pack installer can be run multiple times with a different language selected each time. Only one language is supported at a time. The Language Pack also contains English, which provides the user the ability to refresh Websense components in the English language.
The languages available for installation with the Websense Enterprise Language Pack are:
Note: Websense Enterprise Reporter does not localize reports for the Italian and Brazilian / Portuguese languages. These reports are available in the English language.
The Language Pack makes the following modifications to a Websense Enterprise system:
The Language Pack copies localized reports into a new directory that is created for the language selected. The English language versions of the reports remain in the system.
The configuration file is edited, and certain English text is replaced with text localized for the language you have selected.
Note: Websense Enterprise Reporter does not localize reports for the Italian and Brazilian / Portuguese languages. These reports are available in the English language.
The Language Pack provides a fully localized start page for the Explorer application and translates the entire user interface, including the category list displayed.
The configuration file is edited, and certain English messages are replaced with messages localized for the language you have selected. The text for the CPM block, continue, and network block messages is localized, causing the message to display in the language you have selected. No new files are copied to the machines running the Websense Client Agent.
The Language Pack is a self-extracting file that contains an installer. There are two Language Pack bundles available, one for Japanese and English and the other for all other supported languages and English. The Language Pack is available from:
http://www.websense.com/downloads
You must run the Language Pack installer on each machine in your network on which a Websense Enterprise module is installed (Websense Enterprise, Websense Enterprise Reporter, or Websense Enterprise Client Policy Manager).
During the Language Pack installation, the following Websense services are automatically stopped, and then restarted:
In the event that any of these services are located on a remote machine other than where the Language Pack is being installed, you must manually stop and restart these services on all remote machines. This is necessary to refresh each remote component with the localized Websense text.
Note: You must install the English Websense Enterprise v6.1 components before you install the Language Pack. If more than one Websense component is installed on a machine, the Language Pack installer updates all components on that machine.
To install the Language Pack for standard integrations:
After completing the Language Pack installation, localized text will be available when opening any Websense Enterprise application. These are Websense Enterprise, Websense Enterprise Reporter, Websense Enterprise Explorer, Websense Client Policy Manager, and Websense Client Policy Manager (CPM) Reporter.
If you are using Remote Filtering to manage clients outside the network firewall, you need to specify any remote filtering block page filenames in the securewispproxy.ini file in the Websense installation directory. Contact Websense Technical Support for assistance.
User messages immediately show the localized version of the message.
The installer creates a separate folder for the language to which you are converting the messages. Localized user messages are placed in a Default folder inside the language folder. To create custom block pages in the new language, you must create them in the Custom folder in the following path:
Websense\BlockPages\ <language code> \Custom
For complete instructions on customizing block messages for Websense Enterprise, refer to the Websense Enterprise Administrator's Guide.
Websense, Inc. is committed to providing excellent service worldwide. Our goal is to provide professional assistance in the use of our software wherever you are located.
Technical information about Websense Enterprise is available 24 hours a day on the internet at:
http://www.websense.com/global/en/SupportAndKB
You will find the latest release information, Frequently Asked Questions (FAQs), a Knowledge Base, product documentation, and other information at this site.
Websense offers two premium fee-based support options: Priority One 24x7 Support and Platinum Support.
Priority One 24x7 Support offers extended service 24 hours a day, 7 days a week, and includes a toll-free number for customers in the U.S.
Platinum Support is our most comprehensive support and education offering. It includes the advantages of Priority One 24x7 Support as well as a dedicated support team, highest priority service, and educational opportunities.
For a complete list of Priority One 24x7 and Platinum Support services, please visit our website at:
http://www.websense.com/global/en/ProductsServices/Services
For additional information, please contact our U.S. Sales Department at 1 800 723 1166 or 1 858 320 8000, or send an email to sales@websense.com.
For information about the availability of premium support programs for customers outside the U.S., please contact your local Websense sales office:
Websense Technical Support can be requested 24 hours a day, 7 days a week.
You can submit support tickets through the Web Portal 24 hours a day, 7 days a week. The response time during business hours is approximately 4 hours. Response to after-hours requests will occur the next business day. Support tickets can be submitted at:
http://www.websense.com/global/en/SupportAndKB/CreateRequest
You may email your questions to us at the addresses listed below. Make sure you include your subscription key. This option is available 24 hours a day, 7 days a week. We will respond during business hours Monday through Friday.
Email support can take up to 24 hours for a response. If you need a quicker turnaround, submit your issues through the Web Portal.
Before you call a Websense Technical Support representative, please be ready with the following:
For severe problems, additional information may be needed.
Telephone assistance is available during normal business hours Monday through Friday at the following numbers:
Websense, Inc. understands the value of high quality, accurate documentation. If you have any suggestions for improving the documentation, contact us at DocFeedback@websense.com. We appreciate your input.
Websense, Inc. provides software solutions that integrate with your existing environment. In the complex environments that are common in today's marketplace, this involves interacting with a variety of third-party software products. In some cases, Websense, Inc. makes an effort to simplify the acquisition of this third-party software. However, you must obtain any upgrades and enhancements to those products directly from the third-party vendor.
If you have questions, contact Websense Technical Support for additional information.