Please see the Knowledge Base article titled
Websense Email Security Version 6.1 Release Notes Additions
at
Redundant values in NodeConfigData
Message Administrator panels reverted to default size
Max message size disabled, but size limit still communicated
Non-alphanumeric characters in Administrator password
Windows cannot open 32-bit extensible counter DLL Websense Email Security in a 64-bit environment
*Sorting messages in Message Administrator by the 'To' column returns an empty list
*Message Search or selecting a queue or log returns no results
*Multiple Heuristics Scanning rules do not catch as much spam as a single rule
*Rules Service hangs and does not process messages
*Timeout expired error purging Friendly Name database
*System DSNs do not appear in Data Sources (ODBC) in Windows 2003 Server x64 Edition
Websense Email Security v6.1 rebrands the former SurfControl E-mail Filter for SMTP v6.0. Websense Email Security v6.1 retains all of the capabilities and features of that version. Application screens, product documentation, and the Help system have been rebranded with Websense names, logos, and graphics.
Websense, Inc. is pleased to include Websense Email Security in the family of Websense Essential Information Protection technologies. Websense Email Security users can expect the same high level of technical innovation and support that is common to all Websense products.
Websense Email Security downloads, knowledge base articles, and technical assistance are available at
In addition to rebranding, Websense Email Security includes 2 new compliance rules and 3 enhanced dictionaries.
The following products and versions are supported by Websense Email Security v6.1:
Websense Email Security v6.1 can be installed as an upgrade to the following versions of SurfControl E-mail Filter for SMTP:
The upgrade process leaves the name and location of the pre-existing installation directory unchanged (by default, C:\Program Files\SurfControl E-mail Filter). Only new installations get the new folder structure (C:\Program File\Websense Email Security).
For detailed upgrade information and step-by-step installation procedures, see the Websense Email Security Installation Guide .
The Anti-Virus Malware Scanning scheduler event is new in Websense Email Security v6.1 (introduced in SurfControl E-mail Filter v6.0) and therefore needs to be created and registered. When you create the Anti-Virus Malware Scanning update event, you will need to fill in the registration details again. See the topic, "Scheduling Anti-Virus Malware Scanning updates" in the Websense Email Security Administrator's Guide.
The following issues have been fixed in Websense Email Security v6.1:
When a rules change was saved in the Rules Administrator, a new "DocumentDecompFailFolder" value was created in NodeConfigData. This could result in a large number of unnecessary entries that could have a noticeable impact on the time required to save rules changes. TTP30767.
Resizing changes made to Message Administrator panels were lost when the Message Administrator was closed and reopened. TTP25723.
Although the "Limit maximum message size" option in the Receive Service Connection properties was disabled, a SIZE value was advertised in the EHLO response. SurfControl Email Filter did not impose the advertised SIZE restriction, but it could still cause problems with inbound messages from Exchange 2000 or Exchange 2003. TTP19032
Titles marked with an "*" have a related Knowledge Base article. To access a table of links to these articles, please see the Knowledge Base article titled
"Websense Email Security Version 6.1 Release Notes Additions"
at
Websense Email Security v6.1 has the following known issues:
When attempting to add the Websense Email Security performance counter in the 64-bit edition of Windows 2003 server, Websense Email Security is not listed in the list of performance objects. This is because Websense Email Security is a 32-bit application and its performance counters cannot be monitored by the 64-bit performance monitor. You can, however, add the Websense Email Security performance counter to the 32-bit version of Performance Monitor provided in Windows 2003 server x64 Edition. To start the 32-bit version of Performance Monitor:
When there are a large number of messages to sort and the messages have many recipients, the SQL requests submitted to the log database may take a long time to run. The time taken may exceed the maximum allowed, resulting in a timeout that causes an empty list to be displayed.
The problem can be alleviated or worked around with the following strategies:
In Message Administrator, when performing Message Search or selecting a queue or log to view, no results are returned after waiting for a period of time. This can happen when the size and number of records in the STEMLog database is large, which causes the query to the database to timeout before results are returned.
The best solution is to reduce the size of the STEMLog database. See the Database Tools section of the Websense Email Security Administrator's Guide.
For additional information or assistance, contact Websense Technical Support at
This can result if all of the following conditions are met:
To fix this problem, set all Anti-Spam Agent - Heuristics plug-ins to use the Full scan of message header and body option.
The Rules service appears to be running (it is in the `Started' state) but does not process messages. In the Monitor, the number of messages pending shows `0' (zero), but there are messages waiting to be processed in the \In folder.
This problem occurs when the number of Rules processing threads results in synchronization issues, which then causes the Rules service to hang.
Should the problem recur, reduce the Number of Rules processing threads to 4.
In the Windows Event Viewer, an event is generated by Websense Email Security with the following error message:
Error purging friendly name database: ADO Error: [Microsoft][ODBC SQL Server Driver]Timeout expired.
This error indicates that the Friendly Name database is too large to complete purging before reaching the default timeout limit.
For assistance, please contact Websense Technical Support at
In Windows 2003 Server x64 Edition, when you open Data Sources (ODBC) from Control Panel -> Administrative Tools and click on the System DSN tab, none of the Websense Email Security System DSNs can be found. This is because Control Panel -> Administrative Tools opens the 64-bit version of Data Sources (ODBC) and Websense Email Security is a 32-bit application and its System DSNs are created in the 32-bit version of Data Sources (ODBC).
When you need to make changes to the System DSNs, open the 32-bit version of Data Sources (ODBC):
Technical information about Websense software and services is available 24 hours a day at:
For additional questions, fill out the online support form at:
If your issue is urgent, please call one of the offices listed below. You will be routed to the first available technician, who will gladly assist you.
Websense, Inc., provides software solutions that integrate with your existing environment. In the complex environments that are common in today's marketplace, this involves interacting with a variety of third-party software products. In some cases, Websense, Inc., makes an effort to simplify the acquisition of this third-party software. However, you must obtain any upgrades and enhancements to those products directly from the third-party vendor.
If you have questions, contact Websense Technical Support for additional information.
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Published March 14, 2008 5:41 pm
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